EventMobi Knowledge Base

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EventMobi Knowledge Base

Event Organizers

Event Organizers

Articles to help you build out your EventMobi products for your event.

Experience Manager

What Is Experience?

How To Activate Event Credits?

Get To Know The Experience Platform

How do I use Eventmobi's Experience Manager?

How Do I Organize Multiple Events for Various Customers

What Languages is the Experience Platform Available In?

How can I contact your Support team?

Building your Team

People Credit License for Per Year Packages

I received an invitation. What do I do?

Managing Organizer Access and Permissions

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Attendee Engagement

1-on-1 Chats & Appointment Booking for Attendees

How to Use Gamification at Your Event

Gather Feedback By Using Surveys

Session Engagement Features: Chat, Q&A, Live Polls

What Are Group Discussions?

What Is The Activity Feed?

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Branding & Design

Creating Designer Pages

Can I Change My App Address Or Use A Custom Domain?

How Big Should My Images Be?

What Is The Advanced Designer?

Why Do Some Of My Widgets Not Show Or Are Blank After I Uploaded Content And Images?

Learn How to Brand Your Event with the App Design Studio and Home Page Designer

Widget Image Library

Badge Images

Speaker Widgets

Banners Images

How To Add Images to the Rich Text Editor

Does the Rich Text Editor support Google Fonts?

Experience Manager Icon Library

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Create Profiles & Sessions

Can We Disable Video for In Person Attendees Using Mobile?

How Do I Make Personal Schedules Show Attendees' Full Schedules?

How Can I Link My Speakers To My Sessions?

Can I Change The Order Of The Sessions In The Agenda Section?

How Can I Create A Hidden Session Only Accessible To Selected Attendees?

Can I Create Personal Schedules For Attendees?

What are Tracks and how do I use them?

Can I remove the "Add to Your Schedule" and "Tweet about this session" button for Agenda sessions?

Can the Agenda Default to Today's Sessions?

Re-Ordering Session Roles

Adding Featured Images to Sessions

Adding Pronouns to People Profiles

Can People And Companies Fill Out Their Own Profiles?

How Do I Order My People Profiles By Last Name?

Can I Upload and Manage Profile Images and Logos in Bulk?

What’s the difference between People Groups and Session Roles?

How can I add single entries to Agenda, Attendees, Speakers, or Companies?

Will My Speaker Profiles Appear In The Attendees List?

Can Speakers Appear in the Attendees Section of the Event Space?

What Is An External Link?

How Can I Add Fields Of My Own To People Profiles?

Can I customize the name for Agenda and Company labels in the Attendee Dashboard?

How Can I Sync Information Using An Integration?

How do I manage the information in my app?

What is an external ID? What is it used for?

Can I Integrate Zapier with EventMobi?

Why does my Sessions template show "DO-NOT-MODIFY - Data set too large" when I export it?

Eventbrite

What Should I Do If Some of My Content Was Accidentally Deleted?

How do I sent out Self-Edit Emails, and what will People do with them?

My import failed but my Excel seems fine. Please help?

How to identify generic import errors

Why Aren't My Speakers Appearing in the Speakers Section of the Event Space?

How can I control which attendees’ profiles are public in the app?

Learn How To Add Your Event Data to Libraries

Learn How To Create Profiles in the People Library

Learn How to Create Sessions for your Agenda

What Is The Maximum Number Of Characters For The Session Names?

What Are Groups and How Do I Use Them?

What information can I integrate over?

Can I Collect Data from Attendees in the Event Space?

How can I create Virtual Booths for Companies at My Event?

Self-Edit Link

I'm an Event Organizer: How to Assign Access to the Company Portal

Can I Reset My Attendees' Passwords on an Event Space?

What HTML Tags Does The Rich Text Editor Support?

What Is The Best Way To Upload My Content? Can I Use Excel For That?

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Event Communications

How To Use Announcements For Event Communication

Can I use my own domain as the Sender Email for the Event Space?

Sending Communications to your Attendees

Onsite Events

Live Display: Showcase Your Event's Highlights Onsite

Maps: Guide Attendees with Linked Maps for Sessions, Companies, and Beyond

EventMobi Check-In: How to Check In Attendees using the Onsite App

Badge Designer: Creating Custom Badges for your Event

Badge Printing: Order Pre-Printed Badges with EventMobi

Badge Ordering Terms & Conditions

Can I use Badges or QR Codes to check attendees into the event or into sessions?

Best Practice: Infrastructure Onsite (WiFi)

Using Digital Badges at Your Event

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Virtual Events

Introducing EventMobi Studio

Setting Up Your EventMobi Studio in Experience Manager

Branding & Captions

Producing an EventMobi Studio Session

Zoom WalkThrough

Can I add Pre and Post Video States for my Livestream?

Difference between Zoom Meeting and Zoom Webinar

What is RTMP?

How to use Webex for your Virtual Session

Recording Interactive Breakout Rooms

How do I organize a Simulive session?

Creating a Backup Plan for your Virtual Session

How can I embed a Vimeo video or live stream into my session?

Embed Zoom Meeting/Webinar into Session

Your Virtual Event and the Event Space

What is the difference between YouTube and Vimeo?

Can I Livestream in HD?

How can I embed a live stream from YouTube Live into my session?

How can I embed a Wistia video into my session?

What Video Options Can I Use For My Session?

How can I share my GoToWebinar or GoToMeeting from my session?

Can I share my Conference or Meeting link from my session?

Setup the Zoom Integration

How can I embed a DailyMotion video into my session?

Why is my YouTube Video/Live Stream not playing in my session?

Can people interact by video meetings during my virtual event?

What Video Solutions Can I Use for My Virtual Sessions?

What type of video should I use for my virtual sessions?

How Can I Play Music During My Zoom Meeting?

How Do I Add a Google Meet or Hangout to my Session?

Setting up your Interactive Breakout Room

Live Streaming with Zoom

What happens when I exceed my Video Limit?

Downloading your Livestream Sessions from the Video Library

Managing your Video Storage

Can we restrict access to videos based on what attendees have paid for?

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Registration

Building Your EventMobi Registration Site

Adding Speakers to Your Registration Site

Adding Sponsors to your Registration Site

How To Upload Attendees To EventMobi Registration

Design Your Registration Site

Embedding your Registration Form into your Website

Setting Your Organization's Colors for the Registration Profile

Adding Cover Images to your Registration Site

Which Registration Widget is Best for your event?

Creating Automated Emails for Your Registration Site

Managing your Campaign Emails

Setting Conditions for your Registration Site

Setting up a Hotels Page for your Registration Site

Restricting who can register through email domains or codes

Setting your Registration Language

Setting Up your Privacy Policy

Sharing the Event Agenda/Program from your Registration Site

Custom Registration Statuses

How to launch your registration?

Working with Predefined Fields

Connecting your EventMobi Registration with your Event Space

Syncing QR Codes From Registration to the Event Space

How to set up invitation only registration

Check-in Codes - Registration to EventSpace

Managing Attendee Payments and Transactions

Handling Online Payments with your EventMobi Registration

Applying Tax/VAT in your Registration

Offer payment by bank transfer

Using Stripe as your Payment Gateway for Registration

Cancellations and Refunds in the Registration Platform

How To Export Attendee Information

Statistics reporting

Creating a Waiting List

How to Create Registration Tickets

Before Going Live: Registration Checklist

How To Organize Your Remarketing Campaigns Using the Google Tag Manager

Group registration

How to close your registration?

Excel Efficiency: A Guide to Bulk Edits for Registration Data

Invoice module: Journals

Invoice module: Financial documents

Invoice module: Customers

Managing Attendee Statuses

Segments

How to Customize Confirmation Emails by Ticket Type

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Reporting

Event Analytics: A Guide to Tracking User Engagement and Content Metrics

Converting Time Zones in Excel

Sponsorship

How Do I Add Sponsors To The Companies Section?

How Do I Categorize Sponsors?

How Can I Sell Sponsorship Opportunities On My Event Space?

Banner Ads: How to Showcase Logos and Images in your Event App

Learn How to Showcase Companies At Your Event

Why does my exhibitor or speaker's website not load on my branded native app on an iphone?

How Can I Enable Lead Capture for Companies?

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Launch the Event App

How And When Can I Access My Event In The App Stores?

What Is A Multi-Event App (MEA) And What Does It Do?

How long will it take for my Multi-Event App to be ready?

What changes on the Event App cause an "Update Now" notification?

How Long Can I Continue To Access My Event App After My Event Ends?

Is my Event App live right now? Can people see it while I’m building it?

Can I Start Promoting The Event Space Before It's Finished?

When should I launch my app and how do I promote it to my attendees?

Branded App Client Submission Requirements

App Store Connect API (Published)

Resigning Branded App (Android)

Resigning Branded App (IOS).

Provide access to 'Keys' from the App Store Connect

Importance of Reviewing Apple Developer Contracts and Agreements

Creating Your Login Page

Will Updates To My App Be Reflected In The EventMobi App?

How Does A Web App Differ From A Native App?

Will I Still Have The Web Version?

What Options Do I Have For Displaying My App In The App Store?

Is The EventMobi App Compatible With All The Other Features In My Package?

Can I set up Single Sign On (SSO) with my Identity Provider?

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Event Services

Which Badge Printing Service is Right for Your Event: Pre-Printed, DIY, or Full Onsite Service?

Ready, Set, Submit!

Granting EventMobi Access To Your Accounts

How to Transfer an App Between Developer Accounts

How Long Will It Take For My Branded App To Be Ready?

App Submissions for Non-Profits

Do We Have To Submit To All The App Stores?

How to Choose Effective Keywords for Top Listing on Apple App Store and Google Play Store

How to Find and Analyze App Statistics on Apple and Google Developer Accounts

I can not find my branded native app by searching it at the google play store. What I do?

What Do I Need To Know About Putting Sensitive/Confidential Content On The App Store?

How to Set Up Two-Factor Authentication (2FA) on Your Apple Developer Account

What Updates Can I Make To The App Once It Has Been Submitted To The App Stores?

Branded App Image Requirements

How Long Will It Take For My App To Be Ready?

How to Remove or Hide an App from Sale on Apple App Store and Google Play Store

Let's Talk Timelines

What are EventMobi’s Professional Services?

Why Should I Consider Home Screen Widget Design?

Why Should I Consider Onsite Support?

What is Data Integration?

Who can you integrate with?

What are the different types of integrations Eventmobi Offers?

Why would an integration be useful for my app?

How long does it take to set up a Custom Data Integration?

Why aren't some posts appearing on our social wall?

Social Media Analytics and Social Wall

How to moderate content on my social wall.

Can We Have Multilingual Native Apps In The App Stores?

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Event Information & Settings

What Is The Event Support Email In The Event Info Section Needed For?

Event Details: Setting Up Key Event Information

Can I Make Sections Visible To Specific Groups of People?

What Is The Difference Between Libraries and Products?

Can I Add More Sections And Links To My Menu?

How Soon Will My Changes And Updates Appear In The Event Space?

What timezone will apply to my Event Space?

Learn How To Create and Manage Sections

Should I Create A Backup Of My Event Data?

Can I offer a multilingual experience to my attendees?

What Are The Character Limits For Various Fields?

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Privacy & Security

How Can I Restrict Access To My Event Space?

Can Attendees Submit Account Deletion Requests?

Where Does The Privacy Policy Display On My Event Products?

How do I publish a Privacy Policy?

Best Practices for Privacy Compliance in your Event Space

How do I respond to data access and deletion requests?

How does the Terms of Use Work on the Event Space?

Data Sub-Processors

Cookie Use in the EventMobi Platform

Model Privacy Policy

EventMobi Data Processing Addendum

Sample Terms of Use

What are Third-Party Cookies?

Onsite App & Lead Capture App Data Privacy

How Do I Enable Cookies?

What Are Cookies And How Does EventMobi Use Them?

What security measures are in place to protect my information?

Cookie Consent on the Event Space

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