Can I use my own domain as the Sender Email for the Event Space?

Setting Up an Email Domain

1. Visit the Email Domain area of your Experience Organization
2. Click on Add Email Domain and input the domain that you will use for the Email Sender followed by Generate Records
Screenshot 2024-03-14 at 9.12.47 AM

3. Select Copy records & set up instructions to share these records with your IT department

4. Select Verify Now to begin the verification process

Screenshot 2024-03-14 at 9.25.10 AM

Note: DMARC set up is optional, but strongly recommended. This particular record will be required if your domain will be sending 5000 or more emails per day (including those outside of EventMobi). 

The verification process can take up to 48 hours. Until the domain is verified, the Verification Status will appear as Pending. Once the verification is complete, the status will update to Connected or Failed and you will receive an automated email to advise you of the new status.

Screenshot 2024-03-14 at 9.08.35 AM

Addressing Domains with Failed Verification Status

You can determine why a domain's verification status has failed by selecting the View Records option. A pop-up will outline the domain records, and which ones are currently Connected and which ones have an Error that need to be addressed. 

Screenshot 2024-03-14 at 1.56.02 PM

An automated email and a banner within your Experience Organization will be triggered any time that a connected domain becomes disconnected. To reconnect the domain, select the View Records option and begin the verification process. 

Any events that have been set with disconnected domain as the Sender Email will default to the domain. 

Screenshot 2024-03-14 at 2.20.02 PM

Setting Up a Custom Email Address

  1. Select the Send From a Custom Email Address option under the Email To Send From area on the Event Details page. 
  2. Input the email that you would like to use as the sender, and your domain from the dropdown list available. 

Screenshot 2024-03-14 at 2.33.21 PM

Using the Custom Sender Email Address

It is important to note that the Custom Email Address that you set for your event will not only display as the sender of emails you are sending from the platform, but will also allow your attendees to reply to you. For this reason, we recommend using an email address that you will have access to monitor so that you can respond to attendees when needed. 

Additional Information on Sender Requirements

For additional information and instructions regarding SPF and DKIM set up for Google Workspace, please refer to the following Google Support Page

For Yahoo email, please referent the following Sender Requirements and Recommendations page.