Within your Event Information Folder, which is created by default in your sections list, you have the option to include a Help Desk link that allows users to email any questions or concerns to an email of your choice. You can update the email you wish to have user inquiries sent to in the Event Details area of the Experience Manager by updating the Event Support Email field.
In addition to specifying an email address in the Event Support Email field, it is essential to ensure that the Help Desk section is visible within your event. To verify this, navigate to Event Space > Section and look for the Link Section within the Event Information folder.
If the Help Desk link section is missing from your event, you can easily restore it by creating a new link section. Simply enter the following URL, replacing EVENTCODE with your unique event code, which you can find in the Event Details:
https://www.eventmobi.com/EVENTCODE/contactsupport
Below, you will find an example of how the Help Desk will appear in the Event Information section of the app. Once the user selects this option, they will be brought to a page where they can include their email address and their question.
A standard email will be generated and sent to the address specified in the Event Support Email field. Anyone with access to this inbox can easily reply to the email to communicate directly with the attendee.