How to Share Event Access Instructions with Your Attendees

Table of Content:

1. How Attendees Can Access the Event
   • Mobile Access Options
   • Desktop Access
   • Login Process
   • Troubleshooting Login & Verification Emails
2. Where to Find Your Event & Core Registration Links
3. How to Share Access With Your Attendees
   • via Self-Edit Links
   • via Announcements
   • via Email Campaigns
4.  Best Practices for Sharing Access

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1. How Attendees Can Access the Event

Mobile Access Options

Depending on your app setup, attendees can access the event on their mobile device in one of the following ways:

1. Web App (Mobile Browser)

2. Event App by EventMobi

3. Branded App

 

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Desktop Access

Attendees can access your event by opening the Event App link (e.g., eventmobi.com/eventcode) in any supported desktop browser.

This version is fully web-based and doesn't require any downloads or installations.

You can find the direct link to the web-based Event App in the Preview dropdown located in the top navigation bar of the Experience Manager.

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Logging Into the Event

When accessing the Event App for the first time, attendees will be guided through a login process. The exact steps depend on whether the attendee is new to EventMobi or has used the platform before, and which login settings have been enabled for your event.

1. New Users

If the attendee has never accessed an EventMobi event before:

• They will be prompted to enter their email address

• Then, they’ll be asked to create a password
  (Minimum 8 characters, including 1 letter, 1 number, and 1 special character)

2. Returning Users

If the attendee has previously accessed an EventMobi-powered event:

• They will need to log in using their existing EventMobi password
  (associated with their email address)

• If they’ve forgotten it, they can click “Forgot Password” to reset it via email

Email Verification (if enabled)

If the setting “Require people to verify their email” is enabled in your Experience Manager:

• Attendees will first be prompted to verify their email address before entering a password

• A system-generated verification email will be automatically sent to the email they entered

• They must click the verification link in the email to confirm their identity

• After verification, they’ll be redirected back to the login page to enter their password and access the event

Additional Login Settings

Event organizers can further customize the login experience, for example using the following options in Event App > Event App Settings > Login Page Settings in Experience Manager:

• Require Passcode:
  Require users to enter a custom passcode before accessing the email and password fields.

• Prompt people to complete their profile during first-time log in or sign up:
  Prompt users to complete or update their profile information during their first login.

• Terms of Use Acceptance:
  If you’ve added Terms of Use in the Privacy & Terms section, attendees must accept them before proceeding.

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Troubleshooting Login & Verification Emails

If attendees report not receiving the verification email:

• Ask them to check their spam/junk folder

• Confirm the sender address (defaults to eventcode@event-emails.com)

• Recommend whitelisting the following: Whitelisting Instructions

If you're using a custom email address, make sure an SPF record is set up. Contact our Support Team at least 3 business days in advance.

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Where to Find Your Event & Core Registration Links

To access and copy your event’s key URLs:

1. Go to the Experience Manager

2. Click the Preview button in the top navigation bar

3. Copy any of the following links:

   • Event App (Web App)

   • Website Landing Page

   • Registration Form

   • Live Display

   • Onsite App, Lead Capture App, Mobile Event App download links 

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How to Share Access With Your Attendees

You can share the event access instructions and URLs using the following tools:

1. Self-Edit Link (People Library)

Each attendee has a unique Self-Edit Link you can send via email, allowing them to update their profile and access the event.

2. Announcements

Use the Announcements feature to send:

• In-app messages

• Emails with access info or reminders

3. Email Campaigns (included in Event Marketing Package)

If enabled, Email Campaigns allow you to:

• Send branded access emails at scale

• Schedule reminders

• Include download links and login instructions

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4. Best Practices for Sharing Access

• Add access instructions to registration confirmation emails

• Send a reminder announcement or email 1–2 days before the event

• Share app download links in advance (especially for Branded App users)

• Prepare a short FAQ or login help article in your welcome email or onboarding material