Event Details: Setting Up Key Event Information

In the Event Details section of the Experience Manager, you have the power to view or modify fundamental event details such as the Event Name, Event Code, Languages, Event Description, Event Website, Email, Event Dates, and Event Location.

Table of Content:

1. Introduction
2. General Event Information
3. Email Settings
4. Event Dates & Time Zone
5. Event Location

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1. Introduction

Upon accessing the Experience Manager for your event, the Event Details area will be the initial section you encounter. Here, you have the ability to review and modify fundamental event information such as the Event Name, Event Code, Languages, Event Description, and Event Website. Additionally, within this section, you can establish key details including Email (for system-generated emails and your Help Desk if applicable), Event Dates, and the Event Location.

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2. General Event Information

Event Name:
This will be automatically populated with the name you provide when creating a new event. You can edit this field to rename your event. This name will appear in places like the events list of the EventMobi Universal App or your Multi-Event-App, your login screens and the top of the left-hand app menu within the app.

Event Code:
The Event Code is a special identifier that helps you and your attendees easily find your event in the EventMobi Universal App. It also forms the last part of the URL, so users can access your event site through their web browser at eventmobi.com/EVENTCODE.
If you’d like to change your Event Code, just give our support team a shout, and they’ll be happy to help!

Event Language :
The language you choose in this field will determine the preset text fields displayed throughout the event, such as the login page text. Please note that any fields that can be customized by the organizer, like section names, will not be subject to translation. It is important to ensure that all of your event content, excluding preset text, is created in both languages.
Additionally, you have the option to include a secondary Event Language, which allows attendees to switch the language within the preferences area of the Event App.

The languages that you can currently apply to your app are:

Event Description:
You can provide a concise description of your event here. This description will be displayed alongside your event website in the "About" area of the "Event Information" section, that is added by default during event creation. It will also be visible when attendees expand the event details in both the EventMobi Universal App and your custom Multi-Event-App.

Event Website:
You have the option of linking to your event website or company website in your Event App. The event website will appear in the "About" area of your "Event Information" section.

Event Icon:
This is where you can upload your Event Icon. Supported file types are .JPG, .JPEG and .PNG with a maximum file size of 24 MB. We recommend image dimensions of at least 1024x1024 pixels. This icon will show in the login pages and browser tab associated to your event as well as in the events list of the EventMobi Universal App or your custom Multi-Event-App.

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3. Email Settings

In this section, you will specify the email address that will be used for sending system-generated communications, such as announcement emails, as well as the inbox where inquiries directed to your Help Desk will be received.

Email To Send From:
The default option provided will be a unique email that has been created specifically for your event, and will follow the format (event code)@event-emails.com.

To change the email sender to your own custom email address, you may need to acquire an add-on for your current package.

Event Support Email:
The Event Support Email field allows you to designate an email address for managing inquiries from attendees. Participants can submit their questions or concerns through the Help Desk section located in the Event Information area of the app. Any messages sent via this Help Desk will be redirected to the specified Event Support Email address, ensuring that all inquiries are efficiently handled.

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4. Event Dates & Timezone

Event Dates:
This section will show the Event Start Date and Event End Date that you entered when creating the event. If necessary, you can modify these dates; however, please keep in mind that the default duration for your event is limited to a maximum of 7 days.

Event Timezone :
By default, the timezone for your event is configured to Eastern Time. Time zones are presented in GMT format, and any modifications you make will be immediately reflected in the app.

It is important to note that the Event App will display times according to the selected event timezone unless you opt to disable the "Set the default timezone to be the Event Timezone" feature within the Settings area of the Experience Manager. If this option is disabled, attendees will have the opportunity to customize their timezone settings through the Preferences menu located on the right side of the Event App.

Furthermore, the designated Event Timezone will influence the timing of email communications sent to your attendees, ensuring that all notifications are aligned with the event's schedule.

Time Format:
You can choose to display times in the Event App in either a 12-hour or a 24-hour format.
The 12-hour format uses a cycle from 1 to 12, with "AM" for times before noon and "PM" for times after, while the 24-hour format, or military time, runs from 00:00 to 23:59, eliminating ambiguity. 

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5. Event Location

Event Location Name:
This is the name of the venue where your event will take place. This name will be used in various references throughout the platform, such as in the events list of the EventMobi Universal App and your custom Multi-Event-App.

Event Location Address:
This is the address of the venue where your event will take place. It will be prominently displayed when attendees expand your event details in both the EventMobi Universal App and your custom Multi-Event-App.