A step-by-step guide to submitting your branded app, including creating developer accounts, granting access, preparing your event app, and submitting required assets.
If a Branded Native App is included in your app package, you've come to the right place! Following the latest Apple and Google policy updates, if you’re looking to have your own branded app in the App Store, we must publish the app under your organization’s Developer Account. We will also walk you through the process for Google Play. This article will give you an overview of the process, and our App Release Coordinators are here to help if you have any questions along the way!
Note: Your Event Success Manager will provide you with detailed instructions tailored to your needs.
The process consists of five easy steps:
Step 1: Creating Your App Developer Accounts
- The first thing we recommend checking is whether your organization already has a developer account and whether you can grant EventMobi to access this account. If yes, you can skip to Step 2. If not, no problem! We'll walk you through how to get these steps up.
- Apple Developer Account: Ensure your organization has a D-U-N-S number issued by Dun & Bradstreet. Use this look-up tool with your Apple ID. If you need to register for a D-U-N-S number, do so here (note that this can take 5-10 business days).
- Google Play Developer Account: Follow these instructions to create your account.
- The developer accounts must be enrolled as an Organization and not an Individual to ensure the full functionality for us to submit the app on your behalf.
Step 2: Ensure Your Developer Accounts Are Ready to Use
- If you already have your Apple and Google developer account, please verify if you have any pending agreements to sign, pay, or process updates. Make sure your account has no warnings. Any issues like that can stop EventMobi from submitting your app.
In Summary: - Apple: Verify there are no pending agreements, payments, or updates.
- Google: Ensure your account is active with no warnings or issues.
Step 3: Provide access to 'Keys' from the App Store Connect
- As part of our update, we require access to the App Store Connect API.
- To do this, sign in to your App Store Connect account and select Users and Access then go to Integrations and click on Request Access and submit:
- Please note that you have to be the Account Holder to complete this process. It should take a while but please wait until it says Approved.
Step 4: Granting EventMobi Access To Your Developer Accounts
- To submit your app on your behalf, EventMobi will need to obtain access to your Apple Member Center, App Store Connect, and Google Play Accounts.
- To grant access to EventMobi, please follow the steps here.
Step 5: Ensure Your Event App Is Ready
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To submit your Branded App, the Event App under the EventMobi Experience Platform should be mostly ready.
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Make sure that your Event App:
- Your homepage is complete.
- Includes content in every visible section of the app.
Step 5: Send Us Your Intake Form and Assets!
- Once you've created your Developer Accounts and gathered the required assets, you are in the home stretch! Simply complete the intake form provided to you by the Professional Services Team.
- Our App Release Coordinator will review your form and assets and begin the submission process according to the timeline described in the request.
- You will be updated once the submission has been completed and when your app has been approved.