Welcome to the Experience Manager, your all-in-one platform to easily manage events, from organizing attendees to tracking analytics and integrating custom solutions.
Table of Contents:
- Access / Invitation to Experience Manager
- Overview of Organization Details
- Event Backend: Libraries, Products & Reporting
- Experience Manager Account Settings
- Contact Support
1. Access / Invitation to Experience Manager
- Accept your invitation:
If you are a new user of EventMobi and have not previously accessed the Experience Manager, you will receive an invitation via email to set up your account. To get started, simply open the email and click the green "Get Started" button to create your account.
In the new browser tab that appears, click on the "Accept Invitation" button to gain access to the Experience Organization that has been set up for your company.
- Create Your Account
On the next page, fill out the form with your name and password used for the Experience Manager platform. Please make sure your password meets the security requirements of at least 8 characters, 1 number and 1 special character to proceed creating your account.
- Select your Organization:
Upon your initial login to the Experience Manager, you will be presented with a list of all the Organizations associated with your email account. If you are affiliated with only one Organization, that will be the only entry displayed.
To proceed, select the Organization you wish to work with, which will direct you to your event listings.
Once you have accepted the invitation to join the Experience Manager and successfully created your password, you can log in directly to the backend by navigating to the following URL: https://experience.eventmobi.com/.
2. Overview of Organization Details
After logging into Experience Manager and selecting an Organization, you will find an Overview of different tabs with information about your Events and Organization.
Events
Upon selecting your organization, you will be directed to the Events list, which serves as your initial view. Here, you will see a comprehensive list of all events that have been created within your organization. To enhance your navigation, you can sort the events by Name, Code, Start Date, or End Date simply by clicking on the respective headers. To dive deeper into a specific event, just click on its entry in the list to access the backend details.
Organizers
In the Organizers tab, you can view and manage the access permissions for individuals who should have access to your organization within the Experience Manager. To add a new organizer, simply click on the "Add Organizer" button. You will need to enter the email address of the individual and select their preferred backend language. This will send them an invitation to create an account and gain access to the Experience Manager.
For more details about Organizer permissions and Management, you can refer to this article.
People Credit
Your Per Year package allows you to create unlimited events during your contract period, utilizing a People Credit License that allocates a specific number of credits for all events. In the People Credit Tab, you can view the credits consumed across all events. Expanding this section will display a list of events and their respective credits, with direct access to each event's people library.
For further information regarding People Credits, please refer to the corresponding article.
Video Usage
The Video Usage tab provides a comprehensive overview of Live Streaming and Video On Demand usage across all events. By expanding each section, you can access a detailed list of events along with their respective video and streaming consumption metrics.
If you're curious about what happens when your Video Usage goes beyond its limit, we've got you covered! Just check out this helpful article for all the details.
Integrations
The Integrations tab in your Organization is a fantastic resource if you're looking to set up your own custom integrations for your events! Here, you can easily create new API Keys to get started with your integrations, view any existing API keys you have, and access our Open API Documentation for more information on the exciting possibilities available to you.
Discover the exciting possibilities with your own integrations by taking a look at this article!
SSO Connections
If your package includes Single-Sign-On Login, you'll find the SSO Connection to be the perfect spot for adding and managing your SSO connection for all your events.
If you’d like to learn more about Single Sign-On and the providers supported by EventMobi, we’ve got a helpful article just for you!
Email Domain
If your package includes the option to use your own custom email sender for sending event-related communications to your attendees, you'll find the Email Domains tab to be super helpful! Here, you can easily add and manage the domains you plan to use for your custom email sender for each event. The process is seamless, ensuring you can get your domains set up quickly with all the required entries and instructions at your fingertips. Plus, you can check the verification status anytime and be promptly informed if there are any issues with your domain.
If you want to learn more about the process of setting up your own Email Custom Sender, you can refer to this article.
3. Event Backend: Libraries, Products & Reporting
In the Experience Manager, the left-hand menu is organized into three key sections: Libraries, Products, and Reporting.
Libraries
This section enables you to upload and manage various types of data related to the products you'll be creating and editing. In the Libraries area, you can add:
| People (including Speaker and Attendee profiles) | Videos |
| Sessions | Maps |
| Companies (such as Sponsor and Exhibitor profiles) | Surveys |
| Documents | Page Designer |
The information you upload can later be categorized into sections that you've set up for your Event Space product, allowing for streamlined organization and access.
Products
This section enables you to create and modify the various products you will utilize for your upcoming event. The available options will differ based on the products and features you have selected. If you see an arrow next to an item in the list, you can click on it to reveal additional menu options that will assist you in building and tailoring your product.
Reporting
Access the Reporting section to explore detailed Analytics, which will provide you with valuable insights into how attendees are interacting with your products. This information can be instrumental in shaping your promotional strategies and assessing your return on investment (ROI).
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Want to learn more about the Analytics area of Experience Manager? Check out this article for a detailed guide and data insights.
4. Experience Manager Account Settings
Once you are logged in, you can easily view and modify your personal account information by clicking on your name located in the upper right corner of the Experience Manager. From there, simply select the "Settings" option to make any necessary adjustments.
On the Settings page, you'll encounter several fields designed for managing your account information:
First Name & Last Name
These fields are mandatory and are typically pre-filled during your account activation after you receive the invitation email from Experience Manager. You can update your First and Last Name at any time.
Email Address
This is the email address associated with your account login. Please note that this field cannot be edited. If you want to use a different email address, you can invite yourself as new organizer instead.
Experience Manager Language
In this dropdown menu, you can select your preferred backend language for the Experience Manager. This language setting will only affect the interface of the backend and is not connected to the primary or secondary languages of your events.
The available backend languages include:
- English
- French (Canada)
- German
- Spanish
- Portuguese
5. Contact Support
If you require additional assistance, you can contact our dedicated support team directly from the Experience Manager. Simply click the Help button located in the upper right corner to reach Support via phone, live chat, or email.
