How To Set Up A Custom Domain for my Event?

Table of Content:

• Video Tutorial
• How People Get To Your Event App

• Setting Up a Custom Domain for Your Organization

• Domain Verification Status

• Linking a Custom Domain to Your Event

• Redirect URL

• Additional Details & Explanations

1. Video Tutorial

How People Get To Your Event App

Your EventMobi Event App can be accessed on any current internet browser and on the EventMobi Universal App.

Browsers

When accessing the Event App from a browser, attendees will enter your event's unique URL. Event App URLs usually follow this format: eventmobi.com/EventCode (where "eventmobi.com" is the domain and the Event Code is the part of your app's URL that distinguishes your event from others).

Your Event Code is set when you first activate your event, and we recommend that you keep it simple and easy for attendees to enter. If you need to change your Event Code after it has been saved, simply contact Support to let us know what you would like to change it to. 

EventMobi Universal App

Your event can be accessed on iOS and Android devices by downloading the EventMobi app from each respective app store. Once the app has been downloaded to the device, attendees can access your Event App by searching for the unique Event Code that you have assigned.

Custom Branded Apps

If a Custom Branded App is included as part of your app package, then users will have access to download your event information directly from the Apple App Store, or Google Play through an app listing under your developer account. This is done using a file that our Branded Apps Team has created and provided to your team. 

Updating the Event Code of your event app URL will impact users' ability to access your information once they have downloaded the app from the store. If a change to the Event Code is necessary, then a resubmission to the app store will be required. 

Setting Up A Custom Domain for Your Organization

By default, EventMobi events can be accessed through URLs formatted as eventmobi.com/EVENTCODE. When you set up a custom domain, this replaces the eventmobi.com part of the URL, resulting in a format like subdomain.yourdomain.com/EVENTCODE.

It’s important to include the /EVENTCODE in your communication to ensure attendees are directed to the correct event page.

For organizations that utilize a single custom domain for multiple events, each event's URL will feature a distinct event code to differentiate between them. For example:

1. Event 1: subdomain.yourdomain.com/eventcode1
2. Event 2: subdomain.yourdomain.com/eventcode2

To replace “eventmobi.com” with your preferred domain name, you will need to create a subdomain (such as event.yourdomain.com or www.yourdomain.com) by adding the required CNAME records, which will be provided to you during the setup process outlined below.

1. Select the Custom Domain option displayed in your organization. 
2. Click on the Add Custom Domain button. 
   
3. Enter the custom subdomain you wish to configure, then click "Next" to begin generating the necessary CNAME records.
   
4. Retrieve the CNAME records generated by EventMobi, which typically takes up to one hour. You will receive a notification via email once the CNAME records are ready for use.
5. Once you have retrieved the CNAME records, the next step is to add them to your DNS provider. This process can take anywhere from 1 to 48 hours, depending on your DNS provider's settings, and must be completed within 72 hours of generating the CNAME records. If you wish to share the records and setup instructions with your IT team for assistance, simply click on "Copy records & set up instructions" to easily distribute all necessary details.
   
6. Re-visit the Custom Domain area in the organization to confirm the verification status of the domain. 
   

Linking a Custom Domain to Your Event

1. Visit the Custom Domain area of your organization. 
2. Make sure the domain status is Connected, and then click on the Link Events option. 
   
3. Select any of the events that you would like to use the domain for, and then click Save. 

Alternatively, you can link a custom domain from the Experience Manager to an event. 

1. Navigate to the General > Event Details > Settings area of the specific event you wish to associate with your Custom Domain within the Experience Manager.
   
2. Select the domain from the Event URL Address dropdown menu.

Additional Details & Explanations

How To Configure Your Custom Domain in Your DNS Settings

To use your custom domain, you will have to go to your domain host to point the domain to EventMobi using the steps below, e.g.,  event.yourdomain.com.

1. At your domain provider, or web hosting service, go to the DNS section to create your CNAME
2. Add the two CNAMEs provisioned in Experience Manager for your custom domain.
   e.g., first entry: _c28cc2ea43a03ce1a38029e8278627c7  CNAME _71ab90b8d01614e8ffcebbabcd3a8c51.btkxpdzscj.acm-validations.aws.
   
   e.g., second entry: event CNAME 580d6124-db60-4529-9163-e42a8360fca3-49809.eventmobi.live.