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      Setting Up Bambora As Your Payment Gateway for Core Registration

      How to add Bambora as a payment gateway for Core Registration.

      Table of Contents

      Finding Your API Key in Bambora

      You will need an API key from your Bambora account to connect your payment gateway to your EventMobi Core Registration Site(s). The instructions below outline how to create your API key in Bambora and place it into EventMobi's Experience platform. 

      • Click on the Administration option in the left menu of your Bambora account.
      • Select the Account Settings option from the dropdown list.
      • Under Order Settings, reference the API Access Passcode displayed or select Generate New Code to create one.
      • Take note of your Merchant ID at the top right of the page.

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      Connecting Bambora to EventMobi

      Once you've generated your API key from Bambora, you'll need to add it to the Experience platform to connect your payment gateway to your events. Follow the steps listed below to connect your Bambora account to EventMobi. 

      • Select the Payment Gateways option from your organization's menu.
      • Click Add Connection. 
      • Input a Name to reference the payment gateway in your Experience organization.
      • Select Bambora North America from the Gateway dropdown menu.
      • Copy and paste your Bambora Merchant ID. 
      • Enter your User Name and Password for Bambora.
      • Copy and paste your API Access Passcode from Bambora into the API Key field in EventMobi. 

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      • Select Add Connection to save your update. 
      • Use the Events dropdown menu to connect your Bambora account to any events with Core Registration enabled, or select Skip, I'll do it later. 
      • Refer to the Status area to confirm that your payment gateway is Active. 

      See an Inactive Status?  Check the status of your credentials using the Check Status option in the Experience platform. If the status remains Inactive, you can try updating the status again later, or you will need to create a new gateway and repeat the steps above.

      How To Test Your Payment Gateway

      An actual payment will need to be processed to test your payment gateway. We recommend creating a ticket with a small fee (example: $1.00) that you can test, and then complete a registration with a credit card. 

      Once the registration payment has been processed, you can initiate a refund from your payment gateway. 

      Managing Payments and Refunds with Bambora

      All refunds for registration fees must be processed directly from your Bambora account.  The instructions below outline how to view transaction records and process refunds.

      • Click on the Reporting/Analysis option from the menu in your Bambora account. 
      • Select Transaction Search from the dropdown menu.
      • Use the search fields to find the transaction you'd like to refund. 
      • Click on the transaction to view its details.
      • Select Return Transaction, enter the amount you'd like to refund, and select Process to complete the refund. 
      • Click on Send Email Receipt, if applicable.

      Understanding Bambora's Response Codes

      Bambora uses response codes to indicate the status of a request. You can find a detailed list on Bambora's Support page, but a few response codes you may want to take note of are: 

      • 1: Approved
      • 7: Declined
      • 54: Transaction Timeout

      How To Access Bambora's Support

      You can access additional resources and support related to your payment gateway account from Bambora's Support Center.