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📢 Important Update: Support Hours
Standard Operating Hours (Live Support)
Our dedicated Support Specialists are available during the following hours (EST):
- Weekdays (Monday - Friday): 24 hours (starting Monday at 1:00 AM)
- Weekends (Saturday - Sunday): 8:00 AM - 5:00 PM
Announcement
Due to planned team time off in accordance to the summer break, our Live Support coverage will be temporarily adjusted during July and August 2026. Please review the schedule below for the affected dates.
Temporary Coverage Adjustments (July–August 2026)
The following dates will have reduced live support coverage.
| Date | Coverage Adjustment |
|---|---|
| July 10 | No coverage from 5:00 PM–8:00 AM (July 11) |
| July 17 | No coverage from 8:00 PM–8:00 AM (July 18) |
| July 22 | No coverage from 2:00 AM–6:00 AM |
| July 23 | No coverage from 2:00 AM–6:00 AM |
| July 24 | No coverage from 8:00 PM–8:00 AM (July 25) |
| August 1 | No weekend coverage |
| August 3 | No coverage from 12:00 AM–6:00 AM and 5:00 PM–12:00 AM |
| August 10 | No coverage from 12:00 AM–6:00 AM |
| August 14 | No coverage from 8:00 PM–8:00 AM (Aug 15) |
| August 24 | No coverage from 12:00 AM–6:00 AM |
All times are in Eastern Time (EST/EDT), depending on daylight saving time.
While our Live team is Offline
If Live Support is unavailable, you can still get assistance through the following channels:
- 🤖 Virtual Support (AI Chat): Available to help answer common questions and guide you through basic troubleshooting.
- 📩 Email & Voicemail: Messages received outside of live support hours will be reviewed and prioritized when our team returns online.
Self-Service Resources
Looking for an answer right away? Visit our Knowledge Base for step-by-step guides, troubleshooting articles, and best practices available anytime.