📢 Important Update: Support Hours

Our dedicated Support Specialists are available during the following hours (EST):

Weekdays (Monday - Friday): 24 hours (starting Monday at 1:00 AM)
Weekends (Saturday - Sunday): 8:00 AM - 5:00 PM

November Schedule Adjustments
Please note the following changes to our live support hours this month:

Later start times (instead of our usual Monday start at 1:00 AM EST):

Monday, November 2: Live support begins at 6:00 AM EST
Monday, November 16: Live support begins at 8:00 AM EST

Early close and weekend closure:

Friday, November 20: Live support ends at 5:00 PM EST and resumes Saturday, November 21 from 8:00 AM to 5:00 PM EST
Sunday, November 22: Live support is closed and resumes Monday, November 23 at 1:00 AM EST

If our Live Support team is offline

Human Support may be temporarily unavailable if you reach out outside our working hours, our team is in a meeting, on break, or due to unforeseen circumstances. We’re still here to help, so you can use one of the following options:

🤖 Virtual Support (AI Chat): Get quick answers to common questions and guidance through basic troubleshooting.
📩 Email & Voicemail: Send us a message anytime or leave a voicemail. Requests received during offline hours will be reviewed and prioritized as soon as our team is back online.

Self-Service Resources

Looking for an answer right away? Visit our Knowledge Base for step-by-step guides, troubleshooting articles, and best practices available anytime.