📢 Important Update: Support Hours

Special Announcement: May 15–17

Please note that our live support hours will be reduced during this period. On May 15, live support will be available until 5:00 PM EST. There will be no live support coverage on Saturday, May 16. Our team will resume live support on May 16 from 5:00 PM EST onwards.

Standard Operating Hours (Live Support) Our team of dedicated support specialists is available to assist you during the following times:

• Weekdays (Monday – Friday): 24 Hours (Starting Monday at 1:00 AM EST)

• Weekends (Saturday – Sunday): 8:00 AM – 5:00 PM EST

While our live team is offline (Weekend Evenings):

• 🤖 Virtual Support (AI) Chat: Our AI assistant is available 24/7 to help with common issues and provide quick answers.

• 📥📞 Email & Voicemail: Messages received outside of live hours will be logged and prioritized by our team as soon as they return for their shift.

Self-Service Resources

Need an answer right away? We invite you to explore our Knowledge Base at any time. It is filled with how-to articles, best practices, and troubleshooting guides designed to help you find answers instantly.

Thank you for being a valued member of the EventMobi community!