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      Setting Up Authorize.net as Your Payment Gateway for Core Registration

      How to add Authorize.net as a payment gateway for Core Registration.

      Table of Contents

      Finding Your API Key in Authorize.net

      An API key from your Authorize.net account must be added to your Experience organization to connect your payment gateway and your Core Registration site(s). The instructions below outline how to create an API key from your Authorize.net account to use with EventMobi's Experience platform. 

      • Visit the Account area of your Merchant Interface.
      • Select the API Credentials & Keys option from Security Settings. 
      • Click on New Transaction Key and then Submit. 
      • Enter the verification PIN sent to you.
      • Copy the Transaction Key that was generated. 

      API Keys


      Reviewing Your Statement Descriptor

      Before connecting your payment gateway to EventMobi, review the Statement Descriptor set for your account to ensure it will be recognizable on a credit card statement.

      If you want to change your Statement Descriptor, contact your Merchant Service Provider (the company that manages your deposits and merchant accounts with credit card providers). 

      Why is this important? Having a recognizable Statement Descriptor will help to prevent payment disputes. 

      Connecting Authorize.net to EventMobi

      Once you have your Authorize.net API Key, enter it into your Experience organization to connect your payment gateway to your events. The instructions below outline how to save your API key to  Experience. 

      • Select Payment Gateways from the menu of your Experience Organization.
      • Click on Add Connection.
      •  Input a Name to represent your payment gateway. 
      • Choose Authorize.net from the Gateway field.
      • Paste in your API Login ID and Transaction Key.
      • Select Add Connection to save your update. 
      • Use the Events dropdown menu to connect Authorize.net to any events with Core Registration enabled, or select Skip, I'll do it later. 
      • Reference the Status area to confirm your payment gateway is Active. 

      authorize.net

      • Select Add Connection to save your update. 
      • Use the Events dropdown menu to connect your Authorize.net account to any events with Core Registration enabled, or select Skip, I'll do it later. 
      • Refer to the Status area to confirm that your payment gateway is Active. 

      See an Inactive Status?  Check the status of your credentials using the Check Status option in the Experience platform. If the status remains Inactive, you can try updating the status again later, or you will need to create a new gateway and repeat the steps above.

      How To Test Your Payment Gateway

      An actual payment must be processed to test your payment gateway. We recommend creating a ticket with a small fee (example: $1.00) to test, and then registering with a credit card. 

      Once the registration payment has been processed, you can initiate a refund from your payment gateway. 

      Managing Payments and Refunds with Authorize.net

      Refunds for registration payments must be processed through your Authorize.net account. You can follow the steps below to search for a transaction and to issue a refund. 

      • Select the Transaction Search option from the top menu. 
      • Use the search criteria to narrow down the transaction you're looking to review and refund. 
      • Click on the transaction ID for the transaction you want to refund, and select the Refund button at the top left of the page.

      transaction search

      Understanding Authorize.net's Error Codes

      Authorize.net uses error codes to indicate the status of a request. You can find a detailed list on Authorize.net's Support site, but some of the error codes to take note of are: 

      • Error 66: Transaction Not Accepted for Processing: The payment doesn't meet security guidelines.
      • Error 325: Required fields are missing from the request: The payment is missing details for required fields.
      • Error 327: Void request was unsuccessful: A void request could not be processed. 

      How To Access Authorize.net's Support

      You can access additional resources and support related to your payment gateway account from Authorize.net's Support Center.