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      Setting Up Moneris As Your Payment Gateway for Core Registration

      A how-to on setting up Moneris as a payment gateway for Core Registration.

      Table of Contents

      Finding Your API Key in Moneris

      You will need an API key from your Moneris account to connect your payment gateway to your EventMobi Core Registration Site(s). The instructions below outline how to create your API key in Moneris and place it into EventMobi's Experience platform. 

      • Select the Settings option in your Moneris portal, followed by Developer Tools. 
      • Take note of your Store ID and API Key on this page.

      Connecting Moneris to EventMobi

      Once you've generated your API key from Moneris, you'll need to add it to the Experience platform to connect your payment gateway to your events. Follow the steps listed below to connect your Moneris account to EventMobi. 

      • Select the Payment Gateways option from your organization's menu.
      • Click Add Connection. 
      • Input a Name to reference the payment gateway in your Experience organization.
      • Select Moneris from the Gateway dropdown menu.
      • Copy and paste your Moneris Store ID. 
      • Enter your API Token from Moneris.

      Screenshot 2025-05-02 at 9.16.59 AM

      • Select Add Connection to save your update. 
      • Use the Events dropdown menu to connect your Moneris account to any events with Core Registration enabled, or select Skip, I'll do it later. 
      • Refer to the Status area to confirm that your payment gateway is Active. 

      See an Inactive Status?  Check the status of your credentials using the Check Status option in the Experience platform. If the status remains Inactive, you can try updating the status again later, or you will need to create a new gateway and repeat the steps above.

      How To Test Your Payment Gateway

      An actual payment will need to be processed to test your payment gateway. We recommend creating a ticket with a small fee (example: $1.00) that you can test, and then complete a registration with a credit card. 

      Once the registration payment has been processed, you can initiate a refund from your payment gateway. 

      Managing Payments and Refunds with Moneris

      All refunds for registration fees must be processed directly from your Moneris account.  The instructions below outline how to view transaction records and process refunds.

      • Go to the Reports area of your Merchant Portal and select Find a Transaction. 
      • Use the Search options to find the transaction you want to refund. 
      • Select View Details on the correct transaction from your search results. 
      • Click on Refund at the top of the page. 
      • Enter the refund amount that you would like to process. 
      • Click on Confirm Refund, followed by Submit Refund. 

      Is your Refund button grayed out? This means that the transaction is not eligible for a refund. Hover over the Refund button to view additional details. 

      Understanding Moneris' Response Codes

      Moneris uses response codes to indicate the status of a request. You can find a detailed list on Moneris' Support page, but a few response codes you may want to take note of are: 

      • 000: Approved
      • 050: Declined
      • 074: Unable to Authorize 

      How To Access Moneris' Support

      You can access additional resources and support related to your payment gateway account from Moneris' Help Center.