Getting Started: How Do I Activate My Event Credit?

After confirming which package and products you would like to use for your upcoming event, your Account Manager will connect you with an Event Success Manager who will help you in getting set up on the Experience Manager platform.
In addition to provisioning the products and features that you have purchased, the Event Success Manager will send an email invitation that will allow you to create your username and password.

Once your event products have been provisioned and your username has been created, you will need to activate your event within the Experience Manager by visiting After logging in, you will need to select your Organization name followed by the Add Event option in green to get started.

On the pop-up that appears, you will see any packages that have been provisioned. The order may be named according to the event that you will be using it for, or according to the package that you purchased. If there are multiple orders displayed, choose the one that you would like to proceed with activating and choose and select continue

In the next step, you will have the following content options for the new Event Space:

  • Blank: Create a new event with no content.
  • Duplicate Previous Event: Lets you copy the libraries and design of an existing event from your organization

Tip: To duplicate a previous event from your organization, type in the first letters of the event name or event code to select the event you want to duplicate.

Important: Please avoid duplicating events older than 2 years. Otherwise, this can cause errors with current features in the system.

It’s always a good idea, to test all features in your Experience Manager (backend) and Event Space (frontend) right after duplicating to rule out any potential errors.

To complete the activation process, you need to provide the Event Name, start and end dates, along with the event code that you would like to use for your Event Space URL.
Choose the Create Event option to save your changes. Once your event is activated, it will display within the Event List of your Organization.