Make the most of our Private Chat and Appointment Booking features to network like a pro at events. Seamlessly integrated into the Event App, attendees can effortlessly schedule meetings and dive into meaningful conversations with fellow attendees.
Table of Content:
- Introduction to Chat & Appointment Booking Features
- Managing Conversations & Meeting Requests
- Chat & Meeting Request Notifications
- Analyzing Engagement Metrics
1. Introduction to Chat & Appointment Booking Features
The combination of Appointment Booking and Private Chat provides a powerful toolset for attendees looking to maximize their networking opportunities. From scheduling meetings to exchanging messages, these features are designed to facilitate effortless interaction and connection.
PRIVATE CHATS
Offers a convenient way for attendees to exchange messages, discuss details, and build connections, even without scheduling appointments.
APPOINTMENT BOOKING
Attendees can schedule one-on-one meetings, complete with notifications for both parties. The integration with chat enables users to communicate before and after appointments.
2. Enable / Disable Chats & Appointment Features
Enabling or disabling the feature for all attendees:
When setting up a new event in Experience Manager, the Private Chat and Appointment Booking features are automatically enabled. If you decide that you do not want these features to be available for your event, you can contact EventMobi's Support Team by clicking on the Help button located in the upper right corner of the Experience Manager.
Enabling or disabling these features will impact all users within the Event App. It is important to note that these settings apply universally and cannot be customized for specific people groups.
Furthermore, it's worth mentioning that Appointment Booking is seamlessly integrated with Private Chat, allowing them to function together as a unified tool. While Private Chat can operate independently, Appointment Booking relies on its collaboration with Private Chat and cannot be utilized on its own.
Enabling or disabling the feature for individuals:
Users also have the option to disable Private Chats & Appointment Booking for their own profile per event. To do so, they can navigate to their Preferences area in the Attendee Dashboard, located in the upper right corner of the Event App after logging in. Within the settings, they can simply toggle off the feature labeled "Enable Messaging & Meetings".
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3. Managing Conversations & Meeting Requests
💬 PRIVATE CHATS
Initiating a private chat is simple and user-friendly, offering two different methods for easy communication:
| From the Message Inbox | From the Attendees' List |
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To start a new conversation, go to the Message Inbox in the Attendee Dashboard. Click on the button that says "Start a New Conversation" to see a list of attendees you can message.
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You can also start a chat directly from an attendee's profile by selecting the "Send A Message" button on their profile page in the attendee list.
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📆 APPOINTMENT BOOKINGS
Create an Appointment:
To schedule appointments between individuals on the Event App, users can initiate 1-on-1 meetings through the People profiles. Within the People library displayed on the Event App, each profile includes an option to "Schedule a Meeting", allowing users to send meeting requests. When creating a meeting request, users will be prompted to provide the following information:
- Meeting Title
- Date and Time
- Suggested meeting location
- Any additional notes
Accept/Decline an Appointment:
Once an appointment request has been sent, an email notification will be sent to the invitee, prompting them to log in to the Event App to either accept or decline the invitation. Email notifications will also be sent to inform users when an appointment has been accepted, declined, or canceled.
Additionally, attendees who access event information through a custom branded app or the EventMobi Universal app will receive a push notification on their device when an appointment invitation is sent.
View your Appointment:
Attendees can easily access their upcoming or confirmed appointments from their personal agendas in the Attendee Dashboard section (located in the right-hand menu of the app).
Once an appointment is confirmed, it cannot be modified. Attendees must cancel the appointment and create a new request with updated details if needed.
4. CHAT & MEETING REQUEST NOTIFICATIONS:
- In-App-Notification:
When a new chat message or meeting request is received, users will be alerted with a red dot on the bell icon in the navigation bar, indicating a new message has arrived. By clicking on the bell icon, users can instantly open the chat window to view the new message or meeting request.
- Native Push Notification on Mobile Device
Users using the Event App via a custom-branded app or the EventMobi Universal app will receive push notifications on their mobile devices whenever they receive a new chat message or a meeting request. These push notifications will be displayed even if the app is closed or running in the background, but not if the user is actively using the app.
To ensure you receive push notifications on your mobile device, make sure this setting is enabled in your device's settings.
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Email Notifications
Email notifications will be sent to users to keep them informed of new chat messages or meeting requests, even when they are not actively using the Event App. These notifications may be delayed by about 5-15 minutes to prevent spam. By monitoring their email, users can keep up-to-date with their messages and appointment requests, allowing them to promptly access their Event App's inbox to respond to messages.
Will Attendees receive a notification about scheduling conflicts?
Attendees are free to book appointments at their convenience, without any restrictions on the number or timing of appointments. As a result, the Appointment Booking feature does not provide notifications for scheduling conflicts with other sessions or appointments booked for the same date and time. Attendees will still be able to view their scheduled appointments alongside other events for better organization and planning.
5. Analyzing Engagement Metrics
Within the Analytics section of Experience Manager, you will discover a dedicated dashboard under the "Networking" tab that showcases detailed statistics and engagement insights related to the Private Chat & Appointment Booking feature.
This detailed view provides valuable insights into the number of meeting requests sent and accepted, the amount of private messages being exchanged, total messages transmitted, and the average number of messages sent per user. It also includes a list of the top participants who have sent and received the most messages within the Event App.
Please be aware that, for privacy and data security reasons, insights on the contents of messages will not be provided as this data belongs solely to the users themselves.