---
title: Creating Extended Registration Email & Payment Messages
description: Your EventMobi Registration can offer automated emails to those that are registering for your event, to help in sharing important information and to confirm their registration status. Visit the Conte
---
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October 19, 2026
# Creating Extended Registration Email & Payment Messages
## A dedicated space for every automatic message attendees receive during registration and payment: registration confirmations, payment confirmations, failed payments, cancellations, balance reminders and more. Each message groups its confirmation web page and its email side by side, so you can edit both in one place, with a real-time preview.
#### Ta**ble of Contents**
1. #### [Where to Set Up](https://help.eventmobi.com/en/knowledge/creating-automated-emails-for-your-registration-site#set-up)
2. #### [Available Message / Email Types](https://help.eventmobi.com/en/knowledge/creating-automated-emails-for-your-registration-site#message-email-types)
3. #### [Configuring Communication Settings](https://help.eventmobi.com/en/knowledge/creating-automated-emails-for-your-registration-site#communication-settings)
4. #### [Best Practices for Testing](https://help.eventmobi.com/en/knowledge/creating-automated-emails-for-your-registration-site#best-practices)
---
### **Where to Set Up** To access your automated emails, messages, and settings:
1. Log in to your event management dashboard.
2. Select **Content** from the main left-hand navigation menu.
3. Click on **Communications**.
From the Communications page, you can toggle between **Messages** and **Settings**.
### 
---
### Available Message / Email Types
Messages are split into two categories: **Registration** messages and **Payment** messages.
### Registration Messages
| **Message** | **When it is used** |
| --- | --- |
| **Asked to be notified** | Sent after someone signs up to be notified before registration opens. |
| **Confirmed (nothing to pay)** | Sent when a registration is confirmed with no payment required (including attendees covered by a group leader). |
| **Declined to attend** | Sent after an attendee indicates they cannot attend. |
| **Sold-out option available again** | Sent when a previously sold-out option becomes available to a waiting attendee. |
| **Cancelled by attendee** | Sent when an attendee cancels their own registration. |
### Payment Messages
| **Message** | **When it is used** |
| --- | --- |
| **Confirmed (with payment)** | Sent when a registration requiring payment is completed (sent immediately for bank transfers and offline methods before funds arrive). |
| **Online payment failed** | Sent when an online payment attempt is unsuccessful. |
| **Cancelled for non-payment** | Sent when a registration is automatically cancelled due to an uncompleted payment deadline. |
| **Balance reminder** | Sent after a down payment due date to attendees who still owe an outstanding balance. |
---
**🔍 Tip**
Use the live preview to check wording and layout instead of creating test registrations.
---
### Configuring Communication Settings
Under the **Settings** tab, you can configure default settings for confirmation pages and email delivery across three groups:
- **Shared Content:** Settings applied simultaneously to both confirmation pages and emails.
- **Web Page:** Settings applied exclusively to the web confirmation page.
- **Email:** Global settings for automatic email delivery and email content structure.
---
### Best Practices for Testing
To test any automated emails that you are creating, we recommend registering for your event. This will allow you to resend the confirmation email any time that changes are made.
To send yourself a new confirmation email, visit the **Attendees** area and the icon with three dots to choose the **Send Confirmation Email** option.
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