Why are some posts not showing on our social wall?

This is a guide to checking why posts are not reflected on your social wall.

Effective start and end date: When you submit your request, please make sure that you indicated the correct stat and end dates. Any posts that were made before the start or after the end dates will not be reflected. If needed, you can reach out to your social wall specialist to change the dates.

Moderation: Moderation is set depending on how you responded to the intake form. On the social wall specialist confirmation email, the moderation link is shared so you can decide which post to reflect if you wish to have it turned on.

Instagram: Only posts from public profiles with the keywords/hashtags will reflect. Any posts from private profiles will not be tracked.

FaceBook: Only posts with the keywords/hashtags from the Facebook pages that were shared will be tracked.

Youtube: Only videos with the keywords/hashtags from the YouTube channels that were shared will be tracked.

TikTok: Only posts from influencers that were logged will be tracked.

If the posts are still not showing up, please share the website URL of the posts that are not reflecting to your social wall specialist so that we can troubleshoot the issue.