How can I make sure that emails from the app use my preferred email address?


If you want system emails like announcement emails or chat message notifications to come from a custom email address, instead of from the @event-emails.com email we provide,  you will need to work with your Email Administrator or IT team to set up SPF and DKIM records.

Setting Up a Custom From Email Address

  1. Select the Send From a Custom Email Address option under the Email To Send From area on the Event Details page. 
  2. Decide what email address you will want to use. You will need to let us know this, so we can help you with the next steps.
  3. Once this is done, it will be necessary for you to set up SPF and DKIM records. You can work with your IT team, or set these yourself by creating CNAME records.

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Setting Up SPF and DKIM Records

An SPF record is a record created for your domain name that identifies that a mail server is permitted to send mail on your domain's behalf. This helps to prevent a spammer from sending messages from your domain (also known as spoofing an email address). DKIM is a digital signature that authenticates the sender. SPF and DKIM work to ensure mail delivery across many email providers. 

In order to set this up, we will both need to take a few steps.

  1. Let Eventmobi support know that you need to set up an SPF record by sending an e-mail to Support, and let us know the email address you want to use.
  2. We will set up and provide you with CNAME records that you will need to set up on your end (or your IT team will need to set up). There will be three records, and all three need to be configured. (if you don’t have an IT team, and aren’t sure how to do this, your domain host will know how, and will be happy to help you).
  3. Once this has been set up, let us know. We will verify the domain information on our end (please note, that changes of this kind for your domain can take some time to propagate, so after you make the change it might take us 24-48 hours to proceed). Once verified, we will add your custom email address to your event.

For additional information and instructions regarding SPF and DKIM set up for Google Workspace, please refer to the following Google Support Page

For Yahoo email, please referent the following Sender Requirements and Recommendations page.