How can I contact your Support team?

While we strive to make our product as intuitive as possible, we know that product questions are bound to arise! Our Customer Support team is available 24 hours from Monday - Friday and
8 AM - 8 PM Eastern Time on Weekends
via phone, email and chat. 

How do I get in touch with you?

Within your Experience Manager, you will find a HELP button that will offer you the following contact information:

  • Phone number: 1-888-296-8415 extension 2 or +49 30 5557 343 0
  • Email Address:
  • Chat: Available to start directly from the Help area 

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How do I access my Experience Manager?

Your Experience Manager can be accessed at any time by visiting

Before logging in, you will want to make sure that your username has been activated - this should have been done during the Success call that you had with our Event Success team.

If you have not yet received an invitation to create your username to login, please reach out to our Support team so that we can help you get set up!