--- title: Clearing your Cache description: Some functions actually require that you clear your browsing cache to take effect on your device.  This is because your browser or device may be recording bits of information from before you made chan --- [Skip to content](https://help.eventmobi.com/en/knowledge/clearing-your-cache#main-content) English Show submenu for translations [![1589391206704.png\]](https://help.eventmobi.com/hs-fs/hubfs/1589391206704.png?width=40&height=40&name=1589391206704.png)](https://help.eventmobi.com/?hsLang=en) - [EventMobi Knowledge Base](https://help.eventmobi.com/) Open main navigation Close main navigation - [EventMobi Knowledge Base](https://help.eventmobi.com/) - English Show submenu for translations - [Product Updates & Feedback](https://updates.eventmobi.com/) [Product Updates & Feedback](https://updates.eventmobi.com/) What can we help you with? - There are no suggestions because the search field is empty. 1. [EventMobi Knowledge Base](https://help.eventmobi.com/en/knowledge?hsLang=en) 2. [Attendees & Speakers](https://help.eventmobi.com/en/knowledge/attendees-speakers?hsLang=en) 3. [Using the Event App](https://help.eventmobi.com/en/knowledge/attendees-speakers?hsLang=en#using-the-event-app) August 28, 2026 # Clearing your Cache ### **Why do I need to clear my cache and how do I do it?** Some functions actually require that you clear your browsing cache to take effect on your device.  This is because your browser or device may be recording bits of information from before you made changes to your app.  Clearing your cache helps to refresh the browser and allows you to recreate the experience of a brand new user on the app. If you're using a custom native app, just try uninstalling it and downloading it again. The method for clearing your browsing cache will depend on your device and browser. You can find the instructions for clearing cache on some common devices and browsers [on this website](https://www.avast.com/c-how-to-clear-cache) and below: **Chrome - Method 1: Keyboard Shortcut (Fastest)** 1. Press **Ctrl + Shift + Delete** (on Windows) or **Cmd + Shift + Delete** (on Mac). 2. Set the Time range to **All time**. 3. Check the box for C**ached images and files** (and **Cookies and other site data** if needed). **Chrome - Method 2: Using the Chrome Menu** 1. Click the **three vertical dots** in the top-right corner of Chrome. 2. Select **Delete browsing data...** (or go to **Clear browsing data** under More tools). 3. Set the Time range to **All time.** 4. Make sure **Cached images and files** is checked. **Firefox**: 1\. In the toolbar at the top, click **History** \> **Clear Recent History**. 2\. Select **Everything** from the drop-down menu and make sure **Cache** is selected. 3\. Click **Clear Now**. **Safari**: 1\. With your Safari browser open, click **Safari**, then **Preferences**, and navigate to the **Privacy** tab. 2\. Click **Remove** **All Website Data** and then **Remove Now** on the pop-up. **iOS (iPhones and iPads):** 1\. From the home screen, tap the **Settings** button. 2\. On the Settings screen, scroll down and tap the **Safari** button. 3\. In the **Safari Settings**, tap the button labeled **Clear Cookies and Data**. 4\. On the confirmation screen, tap **Clear Cookies and Data** **Android:** 1\. Open the browser on your Android phone. 2\. Tap the **Menu** key. 3\. Tap the **More options** icon. 4\. Tap the **Settings** button. 5\. Tap the **Clear Cache** button. 6\. Verify your choice by clicking the **OK** button when the verification menu pops up. 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