Can I Change My App Address Or Use A Custom Domain?

How People Get To Your Event Space

Your EventMobi Event Space can be accessed on any current internet browser, and on the EventMobi Universal App via a Smart Launch page specific to your event. 

Browsers

When accessing the Event Space from a browser, attendees will enter your event's unique URL. Event Space URLs usually follow this format: eventmobi.com/EventCode (where "eventmobi.com" is the domain and the Event Code is the part of your app's URL that distinguishes your event from others).

Your Event Code is set when you first activate your event, and we recommend that you keep it simple and easy for attendees to enter. If you need to change your Event Code after it has been saved, simply contact Support to let us know what you would like to change it to. 

EventMobi Universal App

Your event can be accessed on iOS and Android devices by downloading the EventMobi app from each respective app store. Using the Smart Launch page URL for your event, which will follow the format eventmobi.com/app/eventcode. Once the app has been downloaded to the device, your event information will automatically launch for the user. 

Updating the Event Code of your event app URL, will automatically update the URL for your event's Smart Launch page URL. 

Custom Branded Apps and Event Pages

If a Custom Branded App or Custom Branded Event Page is included as part of your app package, then users will have access to download your event information directly from the Apple App Store, or Google Play through an app listing under your developer account. This is done using a file that our Native Release Specialist has created and provided to your team. 

Updating the Event Code of your event app URL will impact users' ability to access your information once they have downloaded the app from the store. If a change to the Event Code is necessary then a resubmission to the app store will be required. 

CUSTOM DOMAINS

If branding is a high priority for your event, you can purchase the White Label add-on. This allows you to remove the prominent EventMobi branding within the app including the Powered By EventMobi logo at the bottom of the menu.

If you want to use a custom domain and have purchased the White Label add-on, all you have to do is purchase the domain and configure it to point to EventMobi. Once you’ve configured your domain, you will need to add it to the Custom Domain tab found under the Settings area of your Experience Manager. This will notify our team that the domain is ready and is a required step for us to update the security certificate.

Without letting us update the security certificate, accessing an event with a custom domain will trigger a browser warning.

Note: It takes 3-5 business days on average for us to update the security certificate. Please account for this with your request to our Support team.

 

Custom Domain


How To Configure Your Custom Domain

Assuming the domain you want to use is event.com, then event.com is the base domain and mobile.event.com, m.event.com or www.event.com are all sub-domains.

To use your custom domain, you will need to go to your domain host to point the domain to Eventmobi using the steps below. Note: we use mobile.event.com as an example. Your subdomain can be whatever you like. We recommend using either your event code, or www.

  1. Select the URL you wish to use: eg.mobile.event.com or www.event.com
  2. At your domain provider, or web host*, go to the DNS section to create your CNAME entry as follows:
    mobile CNAME domains.eventmobi.com
    or
    www CNAME domains.eventmobi.com

*If you have a website for your top level domain (event.com), then go to your web host (where your website is hosted) to create the CNAME record. If you don’t have a website for the top level domain, go to your domain provider.


Smart Launch Pages

If you are planning on using the Smart Launch page assigned to your event, it is important to note that it cannot be assigned a custom domain. Users will need to access the URL eventmobi.com/app/eventcode in order to access the EventMobi app which cannot be customized to your specific branding.

Our Custom Native App option is available should you wish to make your branded app accessible within the Apple App and Google Play stores, and can be promoted to your attendees via the specific URL to the app store listings.