Are The Announcements I'm Sending Push Notifications? Will They Appear When The App Is Closed?

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  This article is for our new Experience Manager.

If you are an EventMobi customer and using manage.eventmobi.com your account is using our Classic Content Manager. If this is the case, please visit support.eventmobi.com

What are Push Notifications?
Push Notifications ensure that users using iOS (iPhones, iPads, etc.) and Android devices will receive your announcements even when the app isn't open when you send them out. A few things that you will want to keep in mind: 

  • Users will need to download the EventMobi App, Custom Branded App, or Custom Branded Event Page before your announcement is scheduled to go out. 
  • Users will be prompted to grant or deny permission to send them push notifications. They will not receive push notifications if they deny the app this permission. Permission can be granted later via their device's settings.
  • Push notifications are sent to all iOS and Android users who have downloaded the EventMobi app, Custom Branded App, or Custom Branded Event Page from the app store. You cannot send targeted alerts as push notifications at this time.

Because attendees can opt out of push notifications, it's not a bad idea to send an accompanying email with your announcement, which can be enabled while you are creating your announcement.

Where Do Attendees See the Announcement?
EventMobi announcements appear as a pop-up when the attendee opens the app, and they continue to appear in the Event Feed at the top of the app thereafter. This ensures that your attendees acknowledge the announcement to continue using the app.

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If you have sent a targeted announcement, the attendees in the groups you've targeted will have to log in with their emails to see the announcement intended for them.

Push notifications are displayed to attendees who have agreed to receive them. Notifications are shown in the system’s style when the app is closed or another app is active.

How Can I Send A Push Notification To iOS and Android Users?
To send a push notification with your announcement to iOS and Android users who have downloaded the EventMobi app or a Custom Branded App, use the Send native push notification checkbox. Keep in mind that this option will disappear if you try to select targeted groups because push notifications are not compatible with alert-targeting at this time.

How Can I Send Push Notifications To Users Who Haven't Downloaded The App From An App Store?
Push notifications will not be available to users who have not downloaded the EventMobi app or a Custom Branded App from the Apple App Store or Google Play. However, people do usually have push notifications enabled for the email accounts associated with their devices, so you can achieve the same effect indirectly by sending an accompanying email with your announcement. This will elicit a push notification for anyone who has them enabled on their inbox.

To send an accompanying email with your announcement, use the Send email checkbox. The announcement will also go out as an email to anyone in the Attendees listing with a valid email.

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