Why is my video not working?

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If you are noticing loading issues with the video, it may be due to your internet connection or the browser type that you are using.
First, check to make sure that you are on a supported browser type:
  • Chrome 14 and later
  • Safari 5.1 and later
  • Firefox 6 and later
  • Edge 40 and later 
Please note that Internet Explorer is not supported. We recommend using Google Chrome when possible, as this offers the most consistent experience for the Virtual Event Space.
If you are using a supported browser type and version, we recommend checking on your internet connection. Sites like fast.com can help you to check your internet speeds and to confirm if this may be the reason behind any issues with launching or buffering.
Please try refreshing the Virtual Event Space using the 'Refresh' or 'Update Now' option from the left-hand menu.
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