What are Announcements and how do I use them?

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  This article is for our new Experience Manager.

If you are an EventMobi customer and using manage.eventmobi.com your account is using our Classic Content Manager. If this is the case, please visit support.eventmobi.com

Announcements are a great way to notify your attendees of any pertinent information during the event. Has there been a room change for a session? Is lunch ready to be served? Send out an announcement! You can even send targeted announcements to specific groups established in your attendees listing. 

The most recent announcement will pop-up as soon as you send it out (or when the attendee next opens the app, whichever happens first). On the app, all recent announcements appear in the Event Feed at the top of the app. (However, swiping right gives you the Menu and swiping left gives you the Attendee Dashboard, and Event Feed doesn't appear in either.)


Attendees that have downloaded the EventMobi app from the Apple App Store or Google Play will also receive these announcements as push notifications (provided you have toggled this option while creating the announcement). It is important to note that the user must provide permission for the push notifications to be received on their device, and will have to have the app downloaded prior to the announcement being sent. Also, these are sent to all attendees using Apple or Android devices, regardless of the attendee groups you created.

Sending An Announcement

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1. From the Announcements section, click Send Announcement.
2. Fill out the Subject, which cannot exceed 100 characters, and the Message.
3.
In the Recipients option, select All People to send it to everyone, Groups to send it to specific people profiles.

(NOTE: If you want to send targeted announcements to specific groups of people, you will have to establish these groups in the People library first.
)

Schedule 
4. If you want to create the announcement now but have it sent out later, select the Schedule announcement box and choose the date and time. Otherwise, the announcement will go out immediately and users will receive a pop-up with the announcement title and a link to the announcement in the Announcements section. 

NOTE: The time zone selected in the Event Info section affects when announcements go out; be sure to select the time zone for your event if different from your own time zone.


5. If you would like to send an accompanying email to everyone in your People sections, under Options, select the Send Email box. This is a good option if you're concerned that users might not see the announcements if they don't have the app open or might have opted out of push notifications for the app, as most people do still receive push notifications when they receive an email. 

6. If you would like to send as a push notification to iOS (iPhones, iPads, etc.) and Android users (who must download the EventMobi app from the Apple App Store and Google Play app stores, respectively). Push notifications are only available for announcements meant for all attendees. Targeted announcements are not eligible for push notifications (yet!).

7. Click Send Announcement and confirm on the subsequent pop-up.

 

Push Notifications
Push notifications are available for users that are using the EventMobi app and are shown when the app is closed or another app is in use. Push notifications ensure that attendees using iOS and Android devices will get your announcements and updates, even if they don't have the app open when you send them out. However, it's good to keep the following in mind:

  • Users can download the EventMobi app using the Smart Launch page specific to your event. The URL should follow the format eventmobi.com/app/shortname
  • Only users who have downloaded the EventMobi app before your announcement was scheduled to go out will receive it as a push notification.
  • Push notifications are sent to all iOS and Android users who have downloaded the EventMobi app. You cannot send targeted announcements as push notifications at this time.
  • Attendees can opt out of push notifications, so it's not a bad idea to send an accompanying email with your announcement, which you can do within the Announcements area.
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