---
title: Managing Attendee Payments and Transactions
description: Within the Payment area of your Attendee's profile within the EventMobi Registration platform, you will find three different options: Payment Details: All transactions can be entered or modified as n
---
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February 7, 2025
# Managing Attendee Payments and Transactions
Within the **Payment** area of your Attendee's profile within the EventMobi Registration platform, you will find three different options:
**Payment Details:** All transactions can be entered or modified as needed
**Payment Documents:** Documents issued regarding the attendee can be viewed or downloaded (i.e. invoices)
**Transaction Timeline:** All logged payments will be displayed in a comprehensive timeline
### Handling Unpaid Attendees
When building your registration site, you will have the option to determine whether or not any unpaid attendees will be synced over to the Event App to access the event and/or event information.
Within the **Integrations** area of the EventMobi Registration platform, you will find a checkbox that you can select to **Send webhooks only if the attendee's payment status is paid.** This will ensure that registrants that have not completed the payment portion of registration will not be permitted to access the Event App. Once the payment status has been updated to Paid, the attendee profile will then sync over to Experience so that the attendee can access the Event App.
### Handling Refunds
Within the Payments area, you will also have the option of logging any refunds that were applied towards an attendee's payment.
Attendees that have overpaid, will be represented with an **Overpaid** tag in the EventMobi Registration platform. Once the appropriate refund has been processed, the status will automatically adjust to remove this tag from the attendee's profile. If the refund amount is higher than the payment amount, the transaction will be marked as an **Overpayment**.
- Select the **Refund** option
- Enter in the **Refund Amount**
- Adjust the **Registration Status** if appliable
- Enter the **Date** and any relevant **Notes** related to the refund
The refund feature is specifically designed to manage **overpayments**, and should not be used to cancel individual registrations.
**To cancel a registration** for an attendee, please refer to the instructions provided**[in this article.](https://help.eventmobi.com/en/knowledge/cancellation-and-refunds-in-registration?hsLang=en)**
**Note:** Refunds will need to be be processed directly from the payment gateway that you are using. The **Refund** option in EventMobi Registration is used to log any refunds that you have applied to accurately reflect the payment status and/or the amount that is still due.
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