How to Join an Interactive Breakout Room

This guide walks you through how to join a breakout room, test your setup, and troubleshoot any issues.

To ensure a smooth experience:

Use a modern browser such as Google Chrome (latest version recommended).
Make sure your camera and microphone are enabled and not being used by another application.
If you’re on a company network, ensure that your IT/firewall allows browser-based video meetings.

Click the link shared by your event organizer, or by opening the session from your personal agenda when it’s time to join.
Click Join Video Chat button.
Your browser will request permission to use your camera and microphone — click Allow.
While in the lobby, you can turn your microphone and camera on or off, adjust your background, and review other settings before joining the session. Once ready, click Join meeting.
Once in the room, you can:

Join a few minutes early to test your setup.
Use a headset for clearer audio and to avoid echo.
Mute your microphone when not speaking.
Close extra browser tabs or background applications that may use your camera or slow your connection.

If you’re joining from a mobile device, ensure you’re connected to a strong Wi-Fi or mobile data network.

Restart your browser and rejoin the session.
Clear cache and cookies, then refresh the page.
Check site permissions:
- Windows: Settings → Privacy → Camera/Microphone → Allow browser access.
- MacOS: Apple Menu → System Settings → Privacy & Security → Camera/Microphone → Enable browser.
If prompted, click the camera or lock icon in your browser’s address bar and ensure Camera and Microphone are set to Allow.
Try a different browser (e.g., Chrome instead of Safari).

Confirm you’re using the latest session link from your event organizer.
Try Private/Incognito mode. You will want to go to the settings of your browser and enable third-party cookies.
If the room has reached its participant limit, you may still be able to join via chat or Q&A, depending on the organizer’s settings.

If you continue to experience issues joining or participating, please contact your event’s organizer team for assistance and include:

The browser and version you’re using
Your device and operating system (e.g., Windows 11, macOS 14, iPhone 15)
A short description of what’s happening (e.g., “camera not showing,” “can’t unmute,” “error joining link”)

Interactive Breakout Rooms allow you to connect face-to-face with other participants for small-group discussions, collaboration, or workshops — all within your event platform.